Dear Philip Pelusi Management,

I wanted to take a few minutes to write about my experience with the South Side Philip Pelusi Salon and why I keep going back there.

I am a young woman with severe/profound hearing loss.  I have worn hearing aids for over 26 years.  While hearing aids help, I often miss out on a lot of things- from music, to conversations in crowded places, and phone conversations.  When I got my hair cut at other salons, I would inform the stylist that I had hearing aids, and each time, the stylist would tell me to take them out before they did anything to my hair. So, I sat silently in the chair, watching other people have conversations with their stylists, and thinking about how getting your hair done is such a social experience but I wasn’t able to participate in that experience.

I came to the Philip Pelusi South Side salon a few years ago and landed with Lacey.  When I first met her, I geared myself up for the whole “I wear hearing aids, should I take them out?” conversation.  Lacey’s response blew me away.  She told me her plan: I could keep my hearing aids in as she colored my hair (she would be really careful around my ears), but take them out when she washed my hair, then put them back in when she was cutting my hair, and take them back out when she was drying my hair. The whole time I was in the chair with my hearing aids in I talked to Lacey.  I couldn’t believe it! I had finally found a salon and a stylist that would enable me to fully participate in a conversation and not sit in silence!

I recently got brand new hearing aids that I am very proud of because the technology in them is amazing.  At my last appointment, some of the staff overheard me talking about them and joined the conversation, asked questions, and (hopefully!) learned a little bit.

I spend a lot of time and brain power trying to figure out what people are saying because it’s not clear to me. Everyone at the salon speaks clearly in person and when they’re on the phone.

I keep coming back to South Side Philip Pelusi because of the inclusive environment the staff strives to create.  These things I’ve mentioned might be little things to others, but to me, they’re a really big deal.  And for that, I am so grateful to the South Side salon and will remain a loyal customer.

 

Thank you, South Side!

 

Sincerely,

Lisa R.